Shipping policy

Shipping

Xtdife
Sivakrishna Kolli
Luisenplatz 5, 64283 Darmstadt, Germany
Email: info@xtdife.store
Phone: +49 6151 3920583

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Wall beds and combinations

Wall beds, and especially the desk, sofa and storage combinations, are large and heavy and ship on a pallet in several cartons. Delivery is kerbside: the carrier brings it to the nearest accessible door, not up stairs or into the room. Plan help — assembly and wall fixing are a two-person job, best done by a competent fitter — and a solid, load-bearing wall. Accessories, the anchor kit, handles, pistons and lights ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.