Refund policy

Returns & Refunds

Xtdife
Sivakrishna Kolli
Luisenplatz 5, 64283 Darmstadt, Germany
Email: info@xtdife.store
Phone: +49 6151 3920583

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@xtdife.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. An item must be returned complete and, where possible, in its original packaging; a wall bed or cabinet that has been fixed to a wall and used beyond a reasonable trial may have its refund reduced. For hygiene, a mattress that has been slept on cannot be returned unless faulty. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Gas pistons, hinges, slats, handles and upholstery are serviceable or wear parts that lose tension or wear with use and are stocked as spares — this is normal, not a defect. Damage or injury from failing to anchor the bed to a load-bearing wall, from tampering with the pistons, from exceeding the weight limit or from trapping objects or people in the mechanism is not a warranty defect, and is a serious safety hazard.